Integration Guide: Klaviyo

Overview

The Klaviyo integration connects Tello IAM to your Klaviyo account using SCIM provisioning. The connection requires a SCIM Base URL and a SCIM API Key, both generated in Klaviyo account security settings.

Before connecting

The Administrator completing this setup must have Admin access to the Klaviyo account.

Step 1: Obtain SCIM credentials from Klaviyo

1. Sign in to Klaviyo and navigate to Account Settings → Security → SCIM Provisioning.
2. Enable SCIM provisioning if it is not already active. Klaviyo generates a SCIM Base URL and a SCIM API Key.
3. Copy both values. The SCIM API Key is only displayed once at the time of generation.

Important: Copy the SCIM API Key before leaving this page. It will not be shown again. If lost, a new key must be generated. The key includes a Klaviyo-API-Key prefix — copy the full value.

Step 2: Connect Klaviyo in Tello IAM

1. Navigate to Integrations in the left navigation.
2. Select + Add Integration.
3. Search for Klaviyo and select Add.
4. Enter the SCIM Base URL in the SCIM Base URL field.
5. Enter the SCIM API Key in the SCIM API Key field.
6. Select Test Connection to verify both values are valid. A Connection successful confirmation will appear if accepted.
7. Select Connect. The integration appears on the Integrations page and an initial sync begins automatically.

Verify the connection

After the initial sync completes, confirm the following on the Integrations page:

• The Klaviyo integration displays a status of Active
• A sync timestamp is present and reflects the completed sync
• User records on the Users page display detected Klaviyo permissions in the Access column

Reauthorizing the connection

If the Klaviyo integration loses authorization, it will display an error on the Integrations page. To reauthorize, generate a new SCIM API Key in Klaviyo account security settings, then select the integration row in Tello IAM, select Configure, and enter the new key.

Related articles

• Configuring Integrations — manage sync schedules, drift detection, and integration settings
• Understanding Errors — resolve integration errors and authorization failures